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Most frequent questions and answers

If you have a Windows operating system installed, open File Explorer or This PC.

  1. Right click on This PC or Computer in the navigation pane and select Properties.
  2. In the System information screen, find the System type entry. This will indicate what type of processor your device has.

If you do not have an operating system installed, you should refer to the documentation that came with the device. Most device and processor manufacturers also provide information regarding processor capabilities on their websites.

For other options and more information on Windows 7 visit the Windows 7 32-bit and 64-bit FAQ page or download and run the free Windows 7 Upgrade Advisor.

The most common issue is the use of a product key for a product not currently supported by the site such as an Upgrade key, an MSDN key, product keys for pre-installed media or an Enterprise edition key. For access to MSDN products or Enterprise edition visit the MSDN Portal or the Volume Licensing Service Center. Upgrades and pre-installed media are not currently supported by the tools on the site.

If you believe you have a valid product key and are still receiving an error, please contact Support.

Windows 8.x and Windows 10 Pre-installed: You can download and use media from this site on your device and it will install correctly. In most cases you will not be asked for a product key during installation, the product key is included on the motherboard. However, after installation, the device will NOT contain the specialized drivers and software that came pre-installed from your manufacturer. *If you are prompted for a product key during installation, refer to How do I find my Windows product key? question above.

Windows 7 Pre-installed: We strongly recommend you contact the device manufacturer for support.

Your product key is 25 characters and is found in different locations depending on how you acquired your Office product.

  • If you purchased Office on a traditional disc the product key should be located inside the package on a label on the card opposite the disc holder on the left side of the DVD case.
  • If you purchased an Office product key card the product key should be located inside the package on a label on the left side of the case.
  • If the product key is not inside the package, please review the instructions in the package.
  • If you purchased and downloaded Office online the product key should be on the confirmation page and/or email that was sent to you when you downloaded the software.

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Any type of query can be asked by the customer related to Microsoft services like MS-Office, Windows 7, Windows 8 and Windows 10, problems then visit us.

600 W North St, Springfield, IL 62704, USA.

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                   Call Now Window Support Tollfree Number: +1-877-773-0353